Help
Help
Have you ever wanted to ask, or wondered about asking, the AAT team something?
Perhaps, you are unable to find certain information or want to get your hands on a particular document?
You may wish to consult our help section below as you may just find what you're looking for quickly and effortlessly. If you still can't find what you're looking for, you can always contact us directly at webservices@aat.org.uk
Who are the AAT?
About the site
Logging into MyAAT
Where to find the information you need
How can I view a PDF document?
What is JavaScript?
How can I enable JavaScript?
What is Java?
How can I enable Java?
What is Flash?
How can I download the latest Flash player?
Where can I view your videos?
How can I view the video?
How can I tell whether my browser is configured to use Real Player and / or Windows Media Player?
What is the optimal connection speed that I should use to view the video?
How can I change my connection speed or media player?
Why can't I still view the video?
How can I get the firewall configured to view the video?
Why is the audio or video link so slow or doesn't work?
What is the optimum viewing screen size?
How can I view the video in full screen mode?
Why can I not register?
Why do I receive the "Sorry, the login details you have entered are invalid." registration error message?
What characters can I use in the E-mail Address, and, Password fields on the registration and login forms?
Why can I not simply post on the AAT Forums?
What is a cookie?
How can I get my web browser configured to accept cookies?
Does the AAT monitor, or, track website traffic?
What is copyright?
How can I unsubscribe from the AAT?
Let us know what you think
Who can I contact concerning a general enquiry?
Will the AAT Web Team actually read all the e-mails, sent to them, themselves?
The AAT was established in 1980 to provide a recognised professional qualification and membership body for accounting technicians, we are:
- a worldwide organisation with more than 120,000 members - and the only membership body that is accredited to offer NVQs/SVQs in Accounting at Levels 2, 3 and 4 (the AAT's Accounting Qualification, which is also attainable via a Diploma route.)
- established as the standard for accounting technicians
- a not-for-profit organisation: everything we do is for the benefit of our members: any money we make is reinvested
- a lobbying organisation committed to improving standards of competence and professional development in accounting and related areas
- dedicated to offering extensive support to all our members and their employers, through our continuing professional development (CPD) scheme, professional regulations, ethical guidelines and more.
We've designed the site with our members and other AAT stakeholders in mind, with information that's tailored to you so that you can find what you need quickly and easily. If you're looking for something specific, try using our improved website search at the top of the screen, or browse the site map.
If you have already registered for MyAAT, just enter your email address and password in the MyAAT box on the right. Haven't registered yet? Registering for MyAAT is an easy, one step process - all you need is your AAT membership number.
A few things to remember when you log in
- Use your current MyAAT login.
- Check the CAPS LOCK on your keyboard login information is case sensitive.
- If you have changed your email address since you set up your MyAAT account, try using your old email address to log in.
Student members and full and fellow AAT members
AAT student members and full members should log into MyAAT using their login details. If you don't have an account yet, it's really easy to register for MyAAT.
If you have any problems logging in, please contact us:
Email: membershipsupport@aat.org.uk
Telephone: 0845 863 0801 (UK)
Telephone: + 44 (0) 20 7397 3001.
Fellow members
Email: membershipdevelopment@aat.org.uk
Telephone: 0845 863 0799.
Telephone: + 44 (0) 20 7397 3003.
If you usually use the Online Centre Services
If you work at a training centre, or are a tutor, you may have your login details for Online Centre Services, but not for MyAAT.
However, you can now log into MyAAT using your current Online Centre Services details. Signing in to MyAAT will automatically log you in to your Online Centre Services as well.
Once you've logged into MyAAT, you will see a box on the left of the page called Your Centre. Click on the name of your centre to go to the Online Centre Services page.
If you belong to more than one centre, you can use any of your centre details to log in. The Your Centre box on the left will list all your centres, and you can click on any centre name to go to details for that relevant centre.
If you don't have a login for Online Centre Services, or experience any problems logging in, please contact us:
Email: online.admin@aat.org.uk
Telephone: + 44 (0) 20 7397 3008.
Logging into MyAAT for Accredited Employers
We will be sending emails to all employers with AAT Accreditation so they can also access all the benefits and services of MyAAT.
If you have any problems logging in, please contact us:
Email: employer@aat.org.uk
Telephone: 0845 863 0795.
Where to find the information you need
We have made all our key online services exclusive to AAT members and stakeholders. MyAAT is your gateway to exclusive, tailor made interactive services, benefits and resources that will enhance your AAT membership.
To access these services, just sign into the MyAAT login on the right, and get ready to explore.
Once you've logged in, you'll be taken to a page tailored specifically for you. This page brings together all of your most relevant information. For example:
- study support for students
- membership benefits, including AAT Additions
- resources for developing your career
- MIP toolkits for members in practice.
You can also access other information on the site using the search tool.
How can I view a PDF document?
Please feel free to view PDF documents using the following method:
- Right click on the document link.
- Click 'Save target as...'
- Navigate to select your desktop, and then click save.
- You will now be able to open the document by double clicking on the desktop icon.
JavaScript is a scripting language which enables web page authors to design interactive Web sites.
Nowadays, most web pages tend to use JavaScript to some extent in order to provide additional interactive content and functionality.
Should JavaScript be disabled in one's own web browser then unfortunately some Web pages may not function as they were intended to be seen.
This wizard will show, teach, take and walk you through the various steps required to enable JavaScript support in today's most popular web browsers.
What browsers can I use?
Please feel free to click on the appropriate link below to quickly jump to the web browser of one's choice:
- Microsoft Internet Explorer major versions 5 and 6
- Microsoft Internet Explorer major version 7 Coming soon!
- Mozilla Firefox version 1.5 Coming soon!
- Mozilla Firefox version 2.0
- Opera major versions 8 and 9 Coming soon!
- Safari Coming soon!
Java is a programming language which enables web page authors to design interactive Web sites.
Some web pages use Java in order to provide additional interactive content and functionality.
Should Java be disabled in one's own web browser then unfortunately some Web pages may not function as they were intended to be seen.
This wizard will show, teach, take and walk you through the various steps required to enable Java support in today's most popular web browsers.
What browsers can I use?
Please feel free to click on the appropriate link below to quickly jump to the web browser of one's choice:
- Microsoft Internet Explorer major versions 5 and 6
- Microsoft Internet Explorer major version 7 Coming soon!
- Mozilla Firefox version 1.5 Coming soon!
- Mozilla Firefox version 2.0
- Opera major versions 8 and 9 Coming soon!
- Safari Coming soon!
Flash is an interactive package which enables web page authors to design interactive Web sites.
Some web pages use Flash in order to provide additional interactive content and functionality.
How can I download the latest Flash player?
Find out all the information about the most recent Adobe Flash Player, and, download Adobe Flash Player.
Right here, on the AAT website, please initially refer to the current CPD Zone, or, e-learning pages.
Every now and then, new videos are posted on the AAT website, and, therefore can be viewed by interested parties.
In order to watch a video on the internet, you will need to have either a Real Player or Windows Media player. You may have one installed on your computer already.
If you do not have a video player installed, download either a Real or Windows player from the internet by viewing either of the relevant pages below.
Windows Media Player:
- http://www.microsoft.com/windows/windowsmedia/9series/player.aspx
- http://www.microsoft.com/windows/windowsmedia/download/
Real Media Player:
If you are unsure about whether to use Real Player or Windows Media Player, it may help you to know that Windows Media Player tends to be more forgiving if you are behind a firewall.
How can I tell whether my browser is configured to use Real Player and / or Windows Media Player?
Please ensure that your browser is set up to use Real Player and / or Windows Media Player to view streaming formats including .asf, .asx, .wma, .wmv (Windows Media Player) and .rm, .ram, .rpm, .smil (Real Player). These settings are found in 'Preferences' for Netscape users, and 'Internet Options' for Internet Explorer users.
These settings are usually already automatically configured when the chosen player is installed.
If your browser is incompatible, you will be alerted with a message dialog box saying 'Your browser is incompatible', and, you will be provided with additional information and the necessary steps to take in this eventuality.
What is the optimal connection speed that I should use to view the video?
In order to receive the best viewing experience, please select the connection speed that matches your internet connection. Typically:
- Dial Up Modem connection - 56 Kbps
- Connection via office network - 128 Kbps
- Cable/DSL connection - 300 Kbps
You can temporarily reset your connection speed from the "To change connection speed or media player click here" link under the video player. This only changes the speed for that singular viewing. Any subsequent viewings will also need to be reset.
How can I change my connection speed or media player?
In order to change your connection speed or media player, please click the link under the video.
Why can't I still view the video?
Your computer may be behind a firewall, setup by your I.T. Department, at your workplace to prohibit access to, or the downloading of, certain content.
You can ascertain this by asking your I.T., or Systems, Department.
How can I get the firewall configured to view the video?
For users behind a firewall, you may experience problems viewing the content. If this is the case, please contact your I.T., or Systems, Department so that your firewall can be configured to accept streaming video.
You may have to explain to your I.T. Department that you wish to view pages on the AAT website, and, wish to inform them that browsers will seek to download Windows Media Video, ".wmv", and / or, Real Movie, ".rm" files, therefore the firewall will necessarily have to allow content of this type, or nature, through.
Why is the audio or video link so slow or doesn't work?
Please download the latest version of Real, and / or Windows Media, Player for your computer.
Please click on any of the links below:
- http://www.microsoft.com/windows/windowsmedia/9series/player.aspx
- http://www.microsoft.com/windows/windowsmedia/download/
If you are still having problems it could well be due to the fact that many other people are probably trying to listen or watch the very exact, same, thing too. In busy periods when lots of people are trying to view the video all at the same time, please try refreshing the page or come back to it after a few minutes.
If it still doesn't work then you can reach the AAT Web Team via email, at the following email address:
What is the optimum viewing screen size?
The AAT website is designed to be viewed in 800 x 600 pixels, and, 1024 x 768 pixels screen resolutions.
Obviously, the optimum screen resolution is currently set at 1024 x 768 pixels.
How can I view the video in full screen mode?
You can enter and exit full screen mode of Windows Media Player by pressing the ALT+ENTER keys on your keyboard.
Press ALT+ENTER, once a video has started, to show the video in full-screen mode; this way you can see the entire video displayed, and view all it's features.
For Windows Media Player:
To enter full screen mode:
Right click
Full Screen
or
ALT+ENTER
To exit full screen mode:
Right click
Full Screen (to untick "Full Screen" option)
or
ALT+ENTER or ESC
For Real Player:
To enter full screen mode:
Right click
Zoom
Full Screen
To exit full screen mode:
Right click
Zoom
Original
Please check that there are no registration errors detailed on the registration form.
If there are, these will appear, highlighted in red, stating for example, "Sorry, the login details you have entered are invalid." say.
Please check your E-mail Address, and, Password fields.
Please check that you are entering the valid details for your MyAAT account on the AAT Website.
Why do I receive the "Sorry, the login details you have entered are invalid." registration error message?
This error message will appear when either an invalid E-mail Address and / or Password have been entered into the registration, or login, forms.
Please check that you are entering the valid details for your MyAAT account on the AAT Website.
What characters can I use in the E-mail Address, and, Password fields on the registration and login forms?
The best advice possible, and best practice, is not to enter any punctuation marks, symbols, or other non-standard characters, if you possibly can avoid these.
Please try to avoid any of these non-standard characters, however, if one absolutely must then please try to limit the punctuation marks used to the '@', or 'at', sign in email addresses, and, so on.
Usually, non-standard characters are not allowed in registration and login forms' fields in order to avoid any potential problems. A registration or login forms' field with no strange characters will pass, i.e. enable you to register, immediately, whereas one with these characters may mean that the entire registration or login forms' contents will fail submission until the relevant field's characters are amended, corrected, or stripped out.
Why can I not simply post on the AAT Forums?
In order to aid us achieve, or fulfill, our objective, outlined above, namely that "AAT is available free to an unlimited audience at anytime, at any location via the internet", the AAT website does not require users to remember usernames, or passwords, i.e. login each time, instead the AAT website makes use of cookies.
Cookies enable the AAT website to remember particular users, on their next, or return, visit to the website.
Once you are logged in a cookie will be placed on your machine so that you need not login again in the very near future, therefore your web browser must be able to accept cookies, otherwise you will not be remembered, by the website, on your next visit, and, you will have to login again.
Please configure your web browser to accept cookies, if it is not already configured to do so.
Cookies are small pieces of information stored by us on your computer, which enable us to identify your computer when you access our services on the AAT website.
We may use cookies to provide you with a convenient means of recording your choices, or, remembering your own particular settings on various parts of the website, without constantly needed to re-set, or re-submit, this same information over and over again each time.
We will not disclose information obtained by the use of cookies to third parties.
You may switch off the cookie section in your browser. However, the AAT Website will therefore no longer be able to remember your own particular customised, or tailored, settings on various sections of the website.
How can I get my web browser configured to accept cookies?
You can configure your web browser to accept, or block, cookies.
If your web browser is set to block cookies, this may degrade your AAT Website experience as you may be asked to change your settings again on your next visit.
Should your web browser have been set to block cookies, then the AAT Forums Website may ask you to login again prior to posting on the forums.
Please configure your web browser to accept cookies, you can do this directly from your web browser's menu.
If you are using Microsoft Internet Explorer then please select:
- Tools
- Internet Options...
from your web browsers main menu, then in the subsequent dialog box, which pops up, please click on the "Privacy" tab, and, move the slider to select your preferred privacy setting for the Internet zone.
If you are using Netscape Navigator, Communicator or Mozilla, then please select:
- Edit
- Preferences...
from your web browsers main menu, then in the resulting control panel, please click to expand the "Privacy & Security" menu tree, please highlight the Cookies menu tree branch, and, in the resulting dialog box, please select one of the three radio button options:
- Enable cookies for the originating website only
- Enable cookies based on privacy settings
- Enable all cookies
The first option is only from sites you navigate to for example, not for advertisers on those sites, although it is preferable, and highly recommended, only to have to click the second of the above radio button options.
Please do not select the "Disable cookies" radio button, as otherwise you will be asked to re-set your settings on your return to the AAT Website, and, login again prior to posting on the AAT Forums Website.
If you are using Safari then please select:
- Preferences
from your web browsers main menu, then in the resulting control panel, please click on the "Security" tab, and, select one of the two radio button options:
- Always
Please do not select the "Never" radio button, as otherwise you will be asked to register on your return to the AAT website.
Alternatively, please ask your I.T., or Systems, Department to configure your web browser to accept cookies.
Does the AAT monitor, or, track website traffic?
The AAT constantly analyses its Website logs to improve the value of the materials available on the Website. The Website logs do not allow individuals to be identified, and, the AAT makes no attempt to link them with the individuals that actually browse the site.
Please refer to our copyright page, otherwise please feel free to read all about copyright at the following pages:
or trade marks, and patents, at the following pages:
How do I unsubscribe from the AAT?
You can unsubscribe from the AAT at any time, either by replying to an email, or, by sending an email to the AAT via the following email address:
placing the words "unsubscribe from aat" in the subject line.
We are still developing the website, and this is where your input is vital. We want the website to be as useful to you as possible, so please send us your thoughts, feedback and suggestions using survey below.
Alternatively, you can reach the AAT Web Team via email, at the following email address: webservices@aat.org.uk
Who can I contact concerning a general enquiry?
Please initially refer to our contact page.
Alternatively, please use the information below:
General enquiries
Interested in studying with the AAT?
Students
Members
Centres
Employers
General enquiries
t: 0845 863 0800 (UK) or +44 (0)20 7397 3000 (outside UK)
f: +44 (0)20 7397 3009
e: info@aat.org.uk Interested in studying with the AAT?
t: 0845 863 0802 (UK) or +44 (0)20 7397 3002 (outside UK)
e: studentrecruitment@aat.org.uk Students and Full Members
t: 0845 863 0801 (UK) or +44 (0)20 7397 3001 (outside UK)
e: membershipsupport@aat.org.uk Fellow Members
t: 0845 863 0799 (UK) or +44 (0)20 7397 3003 (outside UK)
e: membershipdevelopment@aat.org.uk Members in practice
For information about our members in practice scheme or to renew an existing licence:
t: +44 (0)20 7397 3015
e: membersinpractice@aat.org.uk CPD courses team
For further details about our CPD master courses or to make bookings:
t: 0845 863 0798
e: cpdcourses@aat.org.uk AAT Achievement Award ceremonies
t: 0845 863 0798
e: awardceremonies@aat.org.uk CPD policy and services
t: 0845 863 0798
e: cpdinfo@aat.org.uk Branch services
For information about CPD events in your area:
t: +44 (0)20 7397 3007
e: branches@aat.org.uk
Centres Centre Support
Information for AAT tutors including staff development, AAT in schools, foundation degrees, funding, running AAT qualifications, certification, simulation and skills test result reporting issues:
t: +44 (0)20 7397 3029
e: centresupport@aat.org.uk Conduct and Compliance
Information about centre approval and delivery, assessment or internal verification / moderation of AAT courses:
t: +44 (0)20 7397 3008
e: c&c@aat.org.uk
Employers
For advice on supporting your staff through the AAT qualification, your training policy and recruitment issues:
t: 0845 863 0795 (UK) +44 (0)20 7397 3004 (outside UK)
e: employer@aat.org.uk
For any general enquiries please email webservices@aat.org.uk
Will the AAT Web Team actually read all the e-mails, sent to them, themselves?
You can feel confident that all e-mails received by the AAT Web team will be read directly by them, and they will endeavour to reply to your query as soon as possible.