| What did you expect to learn from this event? (see CPD action plan for objective) |
- techniques for speaking with more ease in meetings / presentations
- how to deal with conflict / difficult situations whilst remaining in control
- how to express my opinions with confidence and authority
- tips for controlling nervous body language
|
| What were the key points you learnt? |
- the 5 principles of polite but powerful communication
- how to calm my nerves before meetings / presentations
- assertive body language techniques
- principles of self-belief
- tips for dealing with bossy / over-assertive colleagues
|
| How will you use this learning? |
- contribute regularly and more confidently in discussion at team meetings
- give short presentation on Excel Tips at next finance department meeting
deal with colleagues (especially Accounts Assistant who I supervise) more assertively
|
| What did you actually do with this learning? (this may occur some time after the event) |
- have learned to be more at ease in meetings, and now regularly contribute my opinions and suggestions
- delivered Excel Tips presentation to colleagues ? asked by boss to deliver again to other staff who use Excel
- have achieved better working relationship with Accounts Assistant, including proper delegation and communication
|
| Any follow up learning needs? (transfer into CPD action plan) |
- presentation skills course in next training & development round to build on new found confidence in speaking up
|
