Need help logging in to MyAAT?

You need your email address and password to log in to MyAAT. If you have forgotten your password you can get a reminder sent to your email address.

Troubleshooting guide - five step guide

  1. If you have already logged in or attempted to login, you should click the logout button on the right hand side of the screen. If for any reason the button isn’t there, please type services.aat.org.uk/logout/ into your address bar and press enter.
  2. This will take you to the logout screen, which asks you to click the logout button that should have appeared to confirm you wish to leave the site.
  3. Please visit google.co.uk, then clear your browsing history/cache. As there are so many different browsers please visit http://www.wikihow.com/Clear-Your-Browser's-Cache if you would like a step by step guide to doing this.
  4. You should then close down your browser completely, not just the tab you are on.
  5. You can then reopen your browser and visit www.aat.org.uk/myaat to login as normal.

Please note that some services (such as the CPD record) are designed to only be used with Firefox.

Contact us

If you would like to speak to someone, please choose one of the contact options below.

Log in help for student members

If you are a student and have any problems logging in, please contact:
Email: studentservices@aat.org.uk
Telephone: 0845 863 0801 (UK)
or +44 (0)20 7397 3001 (outside UK)

Log in help for full and fellow members, and members in practice

If you are a full or fellow member or member in practice and have any problems logging in, please contact:
Email: membershipsupport@aat.org.uk
Telephone: 0845 863 0799 (UK)
or +44 (0)20 7397 3003 (outside UK)

Log in help for training providers

If you are a centre and have any problems logging in, please contact:
Email: online.admin@aat.org.uk
Telephone: 020 7397 3008 (UK)

If you also have access to online centre services, you can access this automatically via MyAAT. If you previously logged in through online centre services, you can use these details to login to MyAAT.
 

Log in help for accredited employers

If you are an accredited employer and have log in problems, please contact:
Email: employer@aat.org.uk
Telephone: 0845 863 0795 (UK)
or +44 (0)20 7397 3004 (outside UK)

Log in help for all other customers

If you are having problems logging in to your MyAAT account, please contact:
Email: membershipsupport@aat.org.uk
Telephone: 0845 863 0801 (UK)
or +44 (0)20 7397 3001 (outside UK)