Complaints procedure

Our quality assurance programme is rigorous and involves regular in-depth checks to ensure that our high standards are being met. However, occasionally a student member may encounter a problem or have a complaint that has not been addressed effectively.

Your college or centre is there to support you and should be able to address any complaints you may have, and you should talk directly to them in the first instance, giving them a chance to rectify the problem. However, if you have done this and a satisfactory outcome has not been reached, you may wish to lodge an official complaint through the AAT.

To make a complaint you should address your concerns in writing to the Student Services department at the AAT's head office at 154 Clerkenwell Road, London EC1R 5AD. Please provide as much information as you can about the complaint and steps you have taken to have it dealt with.

You can download a copy of the complains and appeals procedure here