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We're here to help - select the topic and category to find the best contact details for your query.
Thinking about studying AAT
Useful links
- Why choose to study AAT?
- Find out about our flexible study options
- View current fees
- See your funding options
- Find out whether your previous qualifications make you eligible for any exemptions
- Find out about accounting apprenticeships
Contact us
Call our friendly advisors for more information, and help making a decision:
- Tel: +44 (0)20 3735 2434
- Email: join@aat.org.uk
Our telephone lines are open Monday to Friday from 9.00 to 17.00 UK time.
Training for your staff
Useful links
- Find out about AAT training for your business
- View AAT courses and qualifications
- Get information about the AAT Apprenticeship Scheme
Contact us
Call our friendly advisors for more information:
- Tel: +44 (0)20 3735 2434
- Email: employers@aat.org.uk
Our telephone lines are open Monday to Friday from 9.00 to 17.00 UK time.
Offer AAT courses at your centre
Useful links
Contact us
To discuss requirements and more, please email: trainingproviders@aat.org.uk
Student fees
Useful links
Contact us
For all other queries, such as financial assistance or if your membership has lapsed, contact us on:
- Tel: +44 (0)20 3735 2468
- Email: customersupport@aat.org.uk Use the email address you use to log in to MyAAT or we'll ask you to confirm your identity.
Our telephone lines are open Monday to Friday, 09.00 to 17.00 UK time.
Member fees
Useful links
- View current membership fees
- Login to MyAAT to pay your fees
- Login to MyAAT to renew your membership
Contact us
For all other queries, such as financial assistance or if your membership has lapsed, contact us on:
- Tel: +44 (0)20 3735 2468
- Email: customersupport@aat.org.uk Use the email address you use to login to MyAAT or we will ask you to confirm your identity.
Our telephone lines are open Monday to Friday, 09.00 to 17.00 UK time.
Fees information for AAT training providers
Useful links
You will need to log in to access these links.
Contact us
If you have any queries, contact our Centre Support team on:
- Tel: +44 (0)20 3735 2443
- Email: centre.support@aat.org.uk
Our telephone lines are open Monday to Friday, 8.45 to 17.00 UK time.
Update your email or postal address
Useful links
You will need to log in to access these links:
- Update your email address under "email and password"
- Amend your postal address under "contact details"
Contact us
If you are having any difficulties, please contact our Customer Support team on:
- Tel: +44 (0)20 3735 2468
- Email: customersupport@aat.org.uk Use the email address you use to login to MyAAT or we will ask you to confirm your identity.
Our telephone lines are open Monday to Friday, 09.00 to 17.00 UK time.
Students: change your training provider
Contact us
To update the training provider details on your student account with us, please contact our Customer Support Team on:
- Tel: +44 (0)20 3735 2468
- Email: customersupport@aat.org.uk Use the email address you use to log in to MyAAT or we will ask you to confirm your identity.
Our telephone lines are open Monday to Friday, 09.00 to 17.00 UK time.
Training providers: update student details at your centre
Useful links
You will need to log in to access this link.
Contact us
To discuss any other changes to your students, contact our Centre Support team on:
- Tel: +44 (0)20 3735 2443
- Email: centre.support@aat.org.uk
Our telephone lines are open Monday to Friday, 8.45 to 17.00 UK time.
Training Providers: update staff details at your centre
Useful links
You will need to log in to access this link.
Contact us
If you need any assistance, contact our Centre Support team on:
- Tel: +44 (0)20 3735 2443
- Email: centre.support@aat.org.uk
Our telephone lines are open Monday to Friday, 8.45 to 17.00 UK time.
Results and certificates
The assessment result timeline is as follows:
- Results for computer marked assessments will be available within 24 hours.
- Results for assessments marked in person will be made available within six weeks.
- Results for synoptic assessments will be made available within six weeks of the last day of the synoptic calendar window.
- It can take up to eight weeks for us to issue your certificate, and it can take longer if you live outside the UK.
Useful links
You will need to log in to access these links.
Contact us
If you have any queries around your results you should contact your training provider. Alternatively, contact our Customer Support team on:
- Tel: +44 (0)20 3735 2468
- Email: customersupport@aat.org.uk
Our telephone lines are open Monday to Friday, 09.00 to 17.00 UK time.
Enquiries and appeals
Useful links
You will need to log in to access this link.
Please follow the procedures outlined on the page. The enquiries and appeals procedure is not for:
- Feedback on your performance
- Reporting an error in an assessment
- Applications for special consideration
- Initial reviews of computer based projects.
Training provider support
Useful links
You will need to log in to access these links.
Contact us
For further assistance, call our Centre Support team on
- Tel: +44 (0)20 3735 2443
- Email: centre.support@aat.org.uk
Our telephone lines are open Monday to Friday, 8.45 to 17.00 UK time.
Coronavirus (Covid-19) update
Updates in relation to Covid-19 will be announced via this dedicated page and the usual digital channels. You can follow AAT on Twitter and on Facebook for updates.
Some key points:
- Assessments restarting: AAT assessments will be available again from Monday 29 June. Read about how this will work.
- Remote invigilation: We're working towards introducing remote invigilation for some of our assessments where appropriate and we aim to deliver some assessments in August through remote invigilation. Read our dedicated page on remote invigilation.
- Calculated results: We'll calculate results for students who could reasonably have been expected to complete the Foundation Certificate in Accounting or Foundation Diploma in Accounting and Business this summer. Read our dedicated page about calculated results.
We'll keep you up to date through social media and your regular emails.
AAT membership
Useful links
- Become an AAT bookkeeping member(AATQB)
- Become an AAT full member (MAAT)
- AAT full membership application process
- View current membership fees
Contact us
To discuss membership options and requirements, speak to our Customer Support team on:
- Tel: +44 (0)20 3735 2468
- Email: customersupport@aat.org.uk
Our telephone lines are open Monday to Friday, 09.00 to 17.00 UK time.
Starting a business - our licensed member scheme
Useful links
Contact us
To discuss options and requirements, speak to our Customer Support team on:
- Tel: +44 (0)20 3735 2468
- Email: customersupport@aat.org.uk
Our telephone lines are open Monday to Friday, 09.00 to 17.00 UK time.
Chartered accountancy
Useful links
You may need to log in to view these links.
- Find out how your AAT qualification could help you become chartered, and more
- View information for students interested in chartered accountancy
Contact us
To discuss your options, contact our Customer Support team on:
- Tel: +44 (0)20 3735 2468
- Email: customersupport@aat.org.uk
Our telephone lines are open Monday to Friday, 09.00 to 17.00 UK time.
Registering as a student
Useful links
- Use our qualifications navigator to find a suitable course
- Register as an AAT student
- View current student fees
Contact us
Call our friendly advisors for more information and help making a decision:
- Tel: +44 (0)20 3735 2434
- Email: join@aat.org.uk
Our telephone lines are open Monday to Friday from 9.00 to 17.00 UK time.
Forgotten password
Useful links
Contact us
If you are having any difficulty please contact our Customer Support team on:
- Tel: +44 (0)20 3735 2468
- Email: customersupport@aat.org.uk Use the email address you use to login to MyAAT or we will ask you to confirm your identity.
Our telephone lines are open Monday to Friday, 09.00 to 17.00 UK time.
Training Provider queries
Useful links
Contact us
If you require any further assistance, please contact our Centre Support team on:
- Tel: +44 (0)20 3735 2443
- Email: centre.support@aat.org.uk
Our telephone lines are open Monday to Friday, 8.45 to 17.00 UK time.
Contact details
Contact us
- Tel: +44 (0)20 3735 2468
- Fax: +44 (0)20 7397 3009
- Email: customersupport@aat.org.uk
Our telephone lines are open Monday to Friday, 09.00 to 17.00 UK time.
AAT address
140 Aldersgate Street
London
EC1A 4HY
Please note: we are currently not working in the office following government guidance on coronavirus (Covid-19). We are unable to access any post we receive, so for now please contact us using phone or email.
Complaints
You will need to follow the procedures outlined on the links below:
Supplier enquiry
Contact us
Contact our Procurement team with information on you or your company, and how you would like to work with AAT.
We do not accept cold calls.
- Email: procurement@aat.org.uk
Coronavirus (Covid-19) update
Updates in relation to Covid-19 will be announced via this dedicated page and the usual digital channels. You can follow AAT on Twitter and on Facebook for updates.
Some key points:
- Assessments restarting: AAT assessments will be available again from Monday 29 June. Read about how this will work.
- Helpful resources: See our coronavirus resources page for articles and guides to help you and your business through this difficult period.
- Remote invigilation: We're working towards introducing remote invigilation for some of our assessments where appropriate and we aim to deliver some assessments in August through remote invigilation. Read our dedicated page on remote invigilation.
- Calculated results: We'll calculate results for students who could reasonably have been expected to complete the Foundation Certificate in Accounting or Foundation Diploma in Accounting and Business this summer. Read our dedicated page about calculated results.
-
Extensions to AAT membership renewals: We have now granted extensions to specific groups. Find out which groups are eligible.
We'll keep you up to date through social media and your regular emails.