Complaints about AAT Approved training providers

We regularly check AAT approved training providers to ensure that they meet our rigorous standards. However, occasionally a student member may encounter a problem, or have a complaint that has not been addressed effectively.

How to make a complaint about an AAT training provider

  1. Talk to your college or training provider. They're there to support you and should be able to address your complaint. If after doing this you are still unsatisfied, you can lodge an official complaint through AAT (see steps 2 and 3).
  2. Download and read AAT’s complaints procedure (PDF).
  3. Email our Customer Support team at customersupport@aat.org.uk to tell us your concerns. Please provide as much information as you can about the complaint.