Help and support

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Phone lines closed from 12.00 on 23 April

Phone lines closed from 12.00 on 23 April

Our phone lines will be closed from 12.00 (UK time) till the end of the day on 23 April 2021 for a staff meeting. We apologise for any inconvenience this causes.

We'll be available again to help with your queries from 09.00 on 26 April 2021.

Coronavirus (Covid-19) update

Updates in relation to Covid-19 will be announced via this dedicated page and the usual digital channels. You can follow AAT on Twitter and on Facebook for updates.

  • Assessments are available: AAT assessments remain available during the national restrictions announced on 4 January. Training providers and assessment venues that are able to remain open for assessments in line with their local guidance must continue to adhere to all Covid-19 safety regulations and guidance, and should consider moving to increased levels of online learning where possible. Read more about assessments during coronavirus.
  • Helpful resources: See our coronavirus resources page for articles and guides to help you and your business through this difficult period. 
  • Remote invigilation allows students to sit assessments from their own home. We're working towards introducing it for some of our assessments where appropriate. Read our dedicated page on remote invigilation.
  • Extensions to AAT membership renewals: We have granted extensions to specific groups. Find out which groups are eligible.

We'll keep you up to date through social media and your regular emails.

Contact us for general enquiries

Our telephone lines are open Monday to Friday, 09.00 to 17.00 UK time.

Thinking of joining AAT?

If you're a training provider or assessment centre

Already registered with us or have another enquiry?

Our address

(Please note: we are currently not working in the office and have no access to post. Please contact us by the other means above.)

140 Aldersgate Street

Registered charity no.1050724

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