Help and support

Find answers now or contact us if you need help.

Current issue with Reduced fee applications

Current issue with Reduced fee applications

We're aware of an issue with our Reduced fee service, which we're working to fix.

If you're applying for a reduced fee for the first time you won't be affected and can proceed using the information and links on the Reduced membership and licence fees page.

However, if you've previously had a reduced fee and are reapplying, you won't be able to complete the application. If so, please email us at customersupport@aat.org.uk stating:

  • your name and membership number
  • which of the following circumstances apply to you:
    • you earn less than £8,000 per year (or local currency equivalent)
    • you're studying a relevant qualification in accountancy or finance.

We'll then take forward your application and contact you once it's processed. We apologise for any inconvenience this causes.

Coronavirus (Covid-19) update

Updates in relation to Covid-19 will be announced via this dedicated page and the usual digital channels. You can follow AAT on Twitter and on Facebook for updates.

  • Assessments are available: AAT assessments remain available. Training providers and assessment venues that are able to remain open for assessments in line with their local guidance must continue to adhere to all Covid-19 safety regulations and guidance, and should consider moving to increased levels of online learning where possible. Read more about assessments during coronavirus.
  • Remote invigilation allows students to sit assessments from their own home. It's available for some of our assessments. Read our dedicated page on remote invigilation.

We'll keep you up to date through social media and your regular emails.

Contact us for general enquiries

Our telephone lines are open Monday to Friday, 09.00 to 17.00 UK time.

Already registered with us or have another enquiry?

Use these contact details if you're a current AAT student or member, or if you'd like to reinstate your AAT membership, or re-register for a qualification.

Thinking of joining AAT?

Use these contact details if you've never registered with AAT before.

If you're a training provider or assessment centre

Our address

(Please note: we are currently not working in the office and have no access to post. Please contact us by the other means above.)

140 Aldersgate Street
London
EC1A 4HY

Registered charity no.1050724

Find us on Google Maps