The AAT Customer Charter is a statement on what we promise to you. It includes information on our vision, our responsibilities as an organisation, what we expect of you, customer service standards and corporate social responsibility goals.
Our aim is to:
Our approach is to:
We’re happy to answer any questions you might have and to listen to your comments. Your feedback helps us to improve the quality of AAT services.
We have appeals procedures relating to decisions about student computer based assessments (CBAs) and appeals procedures for queries or complaints about the service provided by or the outcome of assessments marked by training providers.
There is also a procedure for training providers that wish to appeal against withdrawal of approval to offer AAT training.
We promise to:
As an awarding body, AAT is regulated by Ofqual, SQA and FASSET/SAQA.
SQA (Scottish Qualifications Authority) in Scotland - phone +44 (0)845 279 1000
FASSET (Sector Education and Training Authority for Finance, Accounting, Management Consulting and other Financial Services) in South Africa - phone +27 (0)86 101 0001
Ofqual (Office of Qualifications and Examinations Regulation) in England, Wales and Northern Ireland - phone +44 (0)20 7509 5555
We ask that you help us by:
We aim to:
AAT recognises that its operations inevitably have an impact on wider environmental, economic and social issues. These issues are an integral part of our business plan, vision, mission and strategic objectives. We are committed to continuous improvements in environmental, economic and social sustainability. We will comply with all European law applicable to environmental legislation, regulations, approved codes of practice and other external requirements applicable to our business.
Our goals are: