AAT's customer commitment

Our aim is to exceed our customer expectations by providing outstanding service and support across each of our contact channels.

Our commitment to you
Customer first
Commitment to quality
Adding value

Customer first

We will:

  • listen so we understand your needs
  • be personable, empathetic, positive and professional
  • be impartial and undertake all aspects of our work fairly
  • ensure our team is competent to handle your enquiry.

Your commitment to us

So we can provide you with the best possible service, we ask that you:

  • appreciate and treat our staff with respect
  • quote your AAT membership or training provider number whenever you contact us
  • provide us with complete and accurate information
  • keep the information we hold for you up to date via your MyAAT account
  • ask us to explain anything that may not be clear.

Our core behaviours

Our customer commitment is underpinned by AAT's core behaviours, which set the tone and expectation for our customers.



We all deliver quality output on time.

Professional standards

Professional standards

AAT expects high standards of competence and professional conduct from all of its members. Every AAT member must adhere to our Code of Professional Ethics.

Read more about AAT's professional standards.

Help and support
Help and support

Find answers to your questions or contact us.

Complaints and feedback
Complaints and feedback

Raise a complaint or give us your views on an AAT service.