HMRC Charter consultation
Executive summary
AAT believes that the HMRC Charter is both a helpful and necessary addition to its customer service provision and that the proposed revision is a positive development. However, it should be enforceable and some form of penalty/reward for HMRC failures or successes in meeting Charter obligations should be considered to ensure greater accountability and increased effectiveness.
Related consultation responses
HMRC customer service and accounts 2023/24: inquiry
AAT welcomes new investment into HMRC compliance and debt management functions and service modernisation, after years hamstrung by consistent underinvestment.
HMRC Performance 2020-2021: Public Accounts Committee inquiry
We recognise HMRC's good work in relation to avoidance and evasion but much more could be done. We also believe HMRC must do more in relation to debt recovery.
