Computer based assessment (CBA) support

This page contains all the information you will need to run and support computer-based assessments (CBAs) through AAT’s assessment platform.

Important update: The assessment platform downtime has been postponed

We’ve recently been telling you about the updates to our assessment platform, Surpass, and that as part of the upgrade to Surpass 12, there will be a period of downtime.

The service was due to be unavailable from 01.00 on Thursday 30 May until 09.00 on Monday 3 June 2019 (UK time).

Following a period of significant internal testing of the new Surpass 12 assessment platform, we have not at this stage reached the level of confidence required to make us comfortable to proceed with the planned downtime.

As such, a decision has been taken to defer the deployment of Surpass 12 in order to maintain the assessment experience for you and your students. New downtime dates will be confirmed and communicated at a later stage.

We would like to apologise sincerely for any further inconvenience this may have caused and appreciate your patience and understanding.

What you need to do

The current version of SecureAssess and SecureClient will continue to work as normal, meaning you and your students can continue to schedule, sit, invigilate and mark assessments as usual during the above dates.

We’ll keep you updated as soon as we have a suitable date that will ensure minimal disruption to you and your students, and to allow you to take the relevant steps to prepare for the new downtime dates.

Look out for updates in SummingUp and on this page.

Download frequently asked questions about the upgrade (PDF) 

SecureAssess and SecureClient versions

It is important that you are using the latest versions, which are (as of 17 November 2017):

  • SecureAssess: 11.011.091.000
  • SecureClient Central (web): 11.011.091.000
  • SecureClient Central (installed): 11.011.091.000

If you're seeing previous versions, please refer to the Post-SecureAssess downtime guide (PDF) to update them.

Support material and important information

We continue to recommend that you and your students use Internet Explorer when carrying out any of the following activities:

  • accessing practice assessments in the study support search
  • taking non-invigilated assessments from home, specifically uploading documents for End Point Assessments and recognition of prior learning
  • internally assessing recognition of prior learning
  • scheduling and invigilating practice assessments on behalf of students. 

If you are not able to use Internet Explorer, you can find out how to enable Flash for other web browsers.

We continue to recommend that you and your students use Internet Explorer when carrying out any of the following activities:

  • Accessing practice assessments in the Study Support Search.
  • Taking non-invigilated assessments from home, specifically uploading documents for End Point Assessments and recognition of prior learning.
  • Internally assessing recognition of prior learning.
  • Scheduling and invigilating practice assessments on behalf of students. 

If you are not able to use Internet Explorer, you can find out how to enable Flash for other web browsers.

User guides

Download the following PDFs for support on installing and using the SecureAssess and SecureClient systems:

Instructional videos

The following videos will assist you in using SecureAssess; you may need to download Adobe Shockwave Player to view them. They will open in a new window:

Student support

Visit the following webpages to access further information on how to support students sitting their assessments and once they have received their results: 

Frequently asked questions

The following FAQs may also assist you with running computer based assessments:

We have created a number of troubleshooting guides to help you with your SecureAssess queries. Each link will open in a new window.

Live assessment queries

Marking and verification queries

Post assessment query

Let us know what you think of these troubleshooting guides.

SecureAssess quizzes

Ideal for new staff members or anyone new to using SecureAssess, they'll tell you how well you know SecureAssess (and the correct answer if needed).

Each link will open in a new window.

AQ2016 graded qualifications

To view your students' percentage results for graded AQ2016 qualifications, log into your Centre Assessment Results online service via MyAAT. This information is also accessible to students via the Your Assessment Results service when they log into MyAAT.

Training provider webinars

We have created several webinars that cover a wide range of topics for training providers and venues. You can join our upcoming sessions and view previously recorded versions on the Training provider webinars page.