Enquiries into assessment results: process and timeline

Request an enquiry if you:

• believe the result and/or percentage score for an assessment, or the overall grade and/or percentage score for a graded qualification or apprenticeship End Point Assessment (EPA), is incorrect
• disagree with decisions made regarding reasonable adjustments or special considerations for an assessment you've taken (where an application has been made to AAT)
• disagree with a result of an assessment carried out by your training provider
• believe the marks for the tasks used to calculate your estimated results are incorrect
• need more detailed feedback on your performance per task.

For an enquiry related to an EPA portfolio reflective, the enquiry request must be sent by the apprentice's training provider or employer. We are not able to accept enquiry requests directly from an apprentice.

Results close to the pass mark

If you're considering an enquiry because your result is close to the pass mark, note the marking of all externally marked assessment scripts whose original marking, prior to the application of any relevant special consideration, falls within 2% of the pass mark, and all grade marks for EPA components, are fully reviewed by the Chief Examiner before releasing the result. 

This is part of our quality assurance checks, to ensure marking has been applied consistently and correctly.

This means if you were within 2% either side of the pass or unit grade mark for an externally marked assessment, a review has already been conducted, and it’s unlikely your enquiry is going to result in a change to your mark. You're welcome to raise an enquiry if one of the above situations still applies to you.

How to apply

Complete the Stage 1: Enquiry form (PDF).

Send your completed form to assessment.support@aat.org.uk.

The fee is £39. This will apply until 31 August 2025. From 1 September, the fee will be £41.

You may request a review of one or more results within the timescale.

Timeline

• You must submit your form within ten business days of the date the result is released.
• If you haven't signed the form we can't process it and we'll return it to you for signature. We'll accept forms with a typed name in the signature box as long as the name and email address from which it's sent exactly matches a name and email address registered with AAT.
• AAT will confirm receipt of the form and if payment was not included, we'll place an invoice on your account and send an email instructing payment to be made within ten business days.
• If either the form or payment is not received within this timeframe, the enquiry request may not be accepted.
• AAT will email you the enquiry outcome within 20 business days from the date full payment is received.
• If the outcome finds in your favour we'll correct any errors and issue you a full refund of all fees paid as part of the enquiries process.