Help and support: answers for students

When your assessment results are due

  • Results for wholly computer-marked assessments will be available within 24 hours.
  • Results for assessments that are marked by your training provider, ie recognition of prior learning, will be made available within six weeks.
  • Results for assessments that are externally marked by AAT, including the Portfolio Reflective component of the End Point Assessment (EPA) qualification, will be made available within six weeks.
  • Results for synoptic assessments will be made available within six weeks of the last day of the synoptic window throughout the day, typically on a Thursday. AAT will email you once your result is available. Read the synoptic and non-synoptic calendars highlighting the release dates.
  • You can get an estimate of your final grade by using our Grade Calculator.

Pay your fees

For all other queries, such as financial assistance, contact us on +44 (0)20 3735 2468 or email us. Please use the email address for your MyAAT login and we won't need to confirm your identity.

Access study support resources in the Lifelong Learning Portal

You can access all our study support resources through the AAT Lifelong Leaning Portal as long as you’re an active student. This link can also be found on the Training and assessments page under the "Study support" heading. This includes access to practice assessments, e-learning tools, standards, guidance documents and more.

Where to view your Statement of Achievement

You can access your AQ2010, AQ2013 and AQ2016 Statement of Achievement via your MyAAT account.

If you completed an NVQ or Diploma pathway qualification please note these aren't available online. You'll need to contact our Customer Support team on +44 (0)20 3735 2468 or email us.

Please use the email address for your MyAAT login and we won't need to confirm your identity.

Order a replacement certificate

You can order a replacement certificate by calling us on +44 (0)20 3735 2468.

If it's been more than six months since your original certificate was dispatched there's a charge of £30 per certificate.

While waiting you can access your Statement of Achievement to view your results.

Where to sit assessments

If you're unable to sit an assessment at your college or are self-studying, you can find external venues using the Assessment Venue Search tool.

External venues may charge extra to sit assessments. The prices quoted are subject to change, so please contact the venue for detailed information on costs, dates and availability.

Remote invigilation assessments still need to be scheduled via an assessment venue. We've created dedicated guidance to help you get set up for this, as well as advice on how and where to schedule a remote assessment

Buy an additional qualification

  • Go to the registration page.
  • Click "Add to basket" for the relevant qualification.
  • View your basket by clicking the link next to the qualification or the basket icon at the top of the page.
  • If you're logged out, click the green "Register" button at the bottom of the page, then click "Already have a MyAAT account? Log in".
  • Complete your purchase.

Level 3 synoptic assessment changes: AVSY becomes ADSY

The synoptic calendar is showing the Advanced assessment as ADSY from September 2021. This is because the exam will be splitting into two assessments: Advanced Synoptic and Spreadsheets for Accountants.

The content remains the same but we'll be testing students in two separate exams rather than one. The changes have been made as a result of malpractice. Exams will continue to be booked in the usual way until September and beyond.

Find more information on the dedicated page.

Qualifications 2022

On 1 September 2022 we'll be introducing updated versions of some of our qualifications.

For all the latest information about the launch and the details you need to be aware of, please go to our dedicated Qualifications 2022 page.

Change your training provider

You'll need to contact us to update the training provider details on your AAT student account.

Please contact our Customer Support team on +44 (0)20 3735 2468 or email us. Please use the email address for your MyAAT login and we won't need to confirm your identity.

Reinstate your student membership

To continue or restart your studies with us, go to your MyAAT dashboard and you'll see a notification directing you.

Change your personal details or communication preferences

Go to the Edit your details page to update your email, password, postal address or communication preferences.

To update your:

  • training provider please call Customer Support on +44 (0)20 3735 2468
  • name please email us a copy of your marriage certificate or deed poll certificate along with your membership number
  • date of birth please email us a copy of your driving licence, passport or birth certificate along with your membership number
  • communication preferences, for example to opt in or out of emails, go to the Edit your details page.

Please use the email address for your MyAAT login and we won't need to confirm your identity.

AAT membership options

Once you've completed your studies there are membership options available to you which help you stand out to employers, increase your earning potential and expand your professional network. You can even start your own practice.

Find out more about the benefits of AAT membership.

Take a look at the current membership fees to understand the annual cost.

To discuss membership options and requirements, speak to our Customer Support team team on +44 (0)20 3735 2468 or email us. Please use the email address for your MyAAT login and we won't need to confirm your identity.

Check the progress of your professional member application

If you've made an application to become a professional member, please allow up to ten working days for it to be processed. We will contact you if we have any queries regarding your application.

If you need to speak to someone, please call Customer Support on +44 (0)20 3735 2468 or email us. Please use the email address for your MyAAT login and we won't need to confirm your identity.

Surpass Viewer guidance and Adobe Flash withdrawal

How you access practice assessments is changing.

Adobe will be withdrawing support for Flash on 31 December 2020.

For continued uninterrupted access to practice assessments and Surpass pages, go to our dedicated Surpass Viewer page for download information and guidance.

Coronavirus (Covid-19) update

Updates in relation to Covid-19 will be announced via this dedicated page and the usual digital channels. You can follow AAT on Twitter and on Facebook for updates.

Some key points:

  • Assessments are available: AAT assessments remain available during the national restrictions announced on 4 January. Training providers and assessment venues that are able to remain open for assessments in line with their local guidance must continue to adhere to all Covid-19 safety regulations and guidance, and should consider moving to increased levels of online learning where possible. Read more about assessments during coronavirus.
  • Helpful resources: See our coronavirus resources page for articles and guides to help you through this difficult period. 
  • Remote invigilation allows students to sit assessments from their own home. We're working towards introducing it for some of our assessments where appropriate. Read our dedicated page on remote invigilation.
  • Extensions to AAT membership renewals: We have granted extensions to specific groups. Find out which groups are eligible.

We'll keep you up to date through social media and your regular emails.

Didn't find the answer you needed?

Have a look in our top queries.

Got a question?

Contact us now.

Speak to one of our helpful advisors on

Our lines are open Monday to Friday 09.00–17.00 UK time. Our offices will be closed at weekends and on UK public holidays.