Help and support: answers for students

• Results for wholly computer-marked assessments (Except Level 1 – Business Skills and Level 2 – Principles of Costing) will be released by the end of the next working day after your assessment. The Level 1 – Business Skills and Level 2 – Principles of Costing results are released within 10 working days. AAT will resume the normal release timeframe for these two assessments once a statistically reliable volume of students have completed each assessment.
• Results for assessments that are marked by your training provider, ie recognition of prior learning, will be made available within six weeks.
• Results for assessments that are externally marked by AAT, including the Portfolio Reflective component of the End Point Assessment (EPA), will be made available within six weeks.
• You can get an estimate of your final grade by using our Grade Calculator.

You can access all our study support resources through the AAT Lifelong Learning Portal. This link can also be found on the Training and assessments page under the "Study support" heading. This includes access to practice assessments, e-learning tools, standards, guidance documents and more.

You need to be registered for the qualification you’re studying in order to access study support for this qualification and be able to sit your assessments. If you’re a current student, you can register online by clicking on “Register for more qualifications” link in your MyAAT account.

You can access these in the AAT Lifelong Learning Portal.

We have minimum system requirements for your computer to be able to access these assessments. Please see our ATLAS Cloud troubleshooting guide (Qualifications 2022) (PDF).

If you’re having technical issues, please try the below:

• clearing your cache and cookies
• try a different web browser.
• try an incognito or private web browser.

If you’re continuing to experience any technical issues after the steps above, for example seeing blank pages or error messages, please contact us with a screenshot of the error message you can see along with the link and steps you're taking to access the webpages.

To avoid delays when sitting assessments, you should follow these steps well in advance of your assessment day:

• check your emails from noreply@psionline.com where you can setup your ATLAS Cloud account
• remember, your username is always your AAT number
• if you need to update your password, please do this before the day of your assessment to avoid any delays
• remember to keep all passwords safe and don’t confuse your MyAAT password with your ATLAS Cloud password.

Common queries during an assessment 

• All Q2022 Qualifications are purchased per Level and priced individually. Once you've completed your qualification and move onto a new Level, you'll need to register for this qualification.
• Go to the registration page.
• Click "Add to basket" for the relevant qualification.
• View your basket by clicking the link next to the qualification or the basket icon at the top of the page.
• If you're logged out, please ensure you login to add a qualification to your existing account.
• Complete your purchase.

If you've started your studies and have part-completed your qualification on the AQ2016 standards and you wish to transfer these across to Q2022 to complete your studies, you need to register for the level you wish study on Q2022 standards.

Once you've registered, the units you completed under the AQ2016 standards will be transferred to Q2022 qualification. Please use our Q2022 Transition tool to see which assessments will transfer.

If you prefer, you can check the transfer rules for the units you've completed in the Transitional arrangements document (PDF).

Please note, only the units you completed under AQ2016 will be transferred to Q2022 qualifications. No units completed prior to AQ2016 syllabus can be transferred to Q2022. 

If you're unable to sit an assessment at your college or are self-studying, you can find external venues using the Assessment Venue Search tool.

External venues may charge extra to sit assessments. The prices quoted are subject to change, so please contact the venue for detailed information on costs, dates and availability.

You can order a replacement certificate by calling us on +44 (0)20 3735 2468.

If it's been more than six months since your original certificate was dispatched there's a charge of £31 per certificate. Please make sure your personal details are up to date to ensure this certificate is delivered to the correct address.

While waiting you can access your Statement of Achievement to view your results.

A Statement of Achievement will show the units you have completed and will state if you have completed the Level.

You can access your Statement of Achievement via your MyAAT account.

If you completed an NVQ or Diploma pathway qualification please note these aren't available online. You'll need to contact our Customer Support team on +44 (0)20 3735 2468 or email us.

Please use the email address for your MyAAT login and we won't need to confirm your identity.

To update your details, go to your Edit my details page in your MyAAT Account.

To update your:

• Name and date of birth – please enter the details you wish to hold on your account and attach the appropriate support documentation from the list displayed. Your details will be updated within five working days.
• Email address – please enter the email address you wish to hold onto your account. A verification email will be sent to this email address. If it doesn’t arrive within a few minutes, check your spam folder. 
• Title, phone number, address – please enter the updated details you wish to hold on your account. This will update within 24 hours.
• Communication preferences – you can update your preferences and opt in and out of communication at any time on the Edit my details page.

Once you've made an update, you'll need to confirm it by clicking the "Confirm my details" button at the bottom of the page. Your updates won't be saved until they've been confirmed. You can make more than one update and then confirm all updates collectively.

Please use the email address for your MyAAT login and we won't need to confirm your identity.

To update your training provider details, go to your Edit my details page in your MyAAT account.

Please enter your training providers in the search bar and select your provider. You can then click "Update". Once you've made an update, you'll need to confirm it by clicking the "Confirm my details" button at the bottom of the page. Your updates won't be saved until they've been confirmed. This will update within 24 hours.

As some providers have many branches, it is important to ensure you add the correct centre, so that they can book you for your future assessments.

You can select self-studying as an option if you’re not studying with a training provider.