Help and support: assessments and results

Assessment results: where to find them and how long they take

Unless you're registered for the Foundation Certificate in Accounting, Advanced Diploma in Accounting or Professional Diploma in Accounting, you won't receive a percentage mark. Instead, students will be marked "Competent" or "Not yet competent".

Timeline

  • Results for wholly computer-marked assessments will be available within 24 hours.
  • Results for assessments that are marked by your training provider, ie recognition of prior learning, will be made available within six weeks.
  • Results for assessments that are externally marked by AAT, including the Portfolio Reflective component of the End Point Assessment (EPA) qualification, will be made available within six weeks.
  • Results for synoptic assessments will be made available within six weeks of the last day of the synoptic window throughout the day, typically on a Thursday. AAT will email you once your result is available. Read the synoptic and non-synoptic calendars highlighting the release dates.
  • You can get an estimate of your final grade by using our Grade Calculator.

Who to contact

If you have any queries around your results you should contact your training provider.

Alternatively, contact our Customer Support team on +44 (0)20 3735 2468 or email us. Please use the email address for your MyAAT login and we won't need to confirm your identity.

Certificates and how long they take to issue

It can take up to six weeks for us to issue your certificate, and it can take longer if you live outside the UK.

Where to view your Statement of Achievement

You can access your AQ2010, AQ2013 and AQ2016 Statement of Achievement via your MyAAT account.

If you completed an NVQ or Diploma pathway qualification please note these aren't available online. You'll need to contact our Customer Support team on +44 (0)20 3735 2468 or email us.

Please use the email address for your MyAAT login and we won't need to confirm your identity.

Enquiries and appeals

To appeal your assessment result follow the procedures on the enquiries and appeals page.

The enquiries and appeals procedure is not for:

SecureAssess support

Training providers can find all the information they need to run and support computer-based assessments (CBAs) through AAT’s assessment platform, SecureAssess.

You'll be able to view helpful instructional videos and troubleshooting guides for when you're running live assessments as well as which version of SecureAssess you need to be using.

Go to SecureAssess support

Coronavirus (Covid-19) update

Updates in relation to Covid-19 will be announced via this dedicated page and the usual digital channels. You can follow AAT on Twitter and on Facebook for updates.

Some key points:

We'll keep you up to date through social media and your regular emails.

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Our lines are open Monday to Friday 09.00–17.00 UK time. Our offices will be closed at weekends and on UK public holidays.