Help and support: assessments and results
How we display your results
For all current qualifications, you’ll receive "Achieved" or "Not yet achieved" and a percentage mark.
Results for qualifications that are no longer active are given as "Competent" and "Not yet competent".
- Results for wholly computer-marked assessments (except Level 1 – Business Skills (BUSK), Level 2 – Principles of Costing (PCTN) and Level 3 – Botswana Tax Processes for Business (BTPB)) will be released by the end of the next working day after your assessment.
- Results for BUSK, PCTN and BTPB are released within 10 working days of assessment submission. Once a statistically reliable volume of students have completed these assessments we'll resume the normal release timeframe (the end of the next working day).
- Results for assessments that are marked by your training provider (recognition of prior learning) will be made available within six weeks.
- Results for End Point Assessment (EPA) computer-based assessments taken from 1 October 2023 will be released within four weeks of assessment submission.
- Results for assessments that are externally marked by AAT, including the Portfolio Reflective components of the EPA qualifications, will be made available within six weeks.
- You can get an estimate of your final grade by using our Grade Calculator.
Who to contact
If you have any queries around your results you should contact your training provider.
Alternatively, contact our Customer Support team on +44 (0)20 3735 2468 (lines are open Monday to Friday 09.00–17.00 (UK time) or email us. Please use the email address for your MyAAT login and we won't need to confirm your identity.
It can take up to four weeks for us to issue your certificate, and it can take longer if you live outside the UK. Please make sure your personal details are up to date to ensure this certificate is delivered to the correct address.
Where to view your Statement of Achievement
A Statement of Achievement will show the units you have completed and will state if you have completed the Level.
You can access your AQ2010, AQ2013, AQ2016, Q2022 and EPA qualification Statement of Achievement in your MyAAT account.
Please use the email address for your MyAAT login and we won't need to confirm your identity.
If you believe that the result or percentage you've achieved isn’t an accurate reflection of your performance you can get your assessment reviewed by the Chief Examiner.
To appeal your assessment result follow the procedures on the enquiries and appeals page.
The enquiries and appeals procedure is not for:
- reporting an error in an assessment
- applications for special consideration. We have guidance on Reasonable Adjustments and Special Consideration for students with impairments that affect their ability to sit assessments.
Please note you must submit your application within 10 working days of your assessment results being released.
You can access these in the AAT Lifelong Learning Portal.
We have minimum system requirements for your computer to be able to access these assessments. Please see our ATLAS Cloud troubleshooting guide (Qualifications 2022) (PDF).
When you are scheduled in for your first assessment you should receive an ATLAS Cloud link via email (from email@example.com), where you will be asked to create your password.
If you haven’t received this email, please contact our Customer Support team on +44 (0)20 3735 2468 (lines are open Monday to Friday 09.00–17.00 (UK time) or email us and we'll be able to assist further.
In order for you to avoid delays when sitting assessments, you should follow these steps well in advance of your assessment day:
- check your emails from firstname.lastname@example.org where you can setup your ATLAS Cloud account
- remember, your username is always your AAT number
- if you need to update your password, please do this before the day of your assessment to avoid any delays
- remember to keep all passwords safe and don’t confuse your MyAAT password with your ATLAS Cloud password.