Enquiries and Appeals
AAT has robust quality assurance procedures in place to ensure that results issued to students are correct and are an accurate reflection of their performance. However, you (or your training provider or employer acting on your behalf) can use AAT’s Enquiries and Appeals procedure to request a review of your results if you:
- have reason to believe that the result and/or percentage score for an assessment, or the overall grade and/or percentage score for a graded qualification or apprenticeship End Point Assessment (EPA), is incorrect
- disagree with decisions made regarding Reasonable Adjustments or Special Considerations for an assessment you have taken
- disagree with a result of an assessment carried out by your training provider.
AAT will carry out various checks to determine whether your result is correct. If we find any errors, we will correct these and refund you any fees you have paid as part of the Enquiries and Appeals procedure. However, it is important to note that marks or grades can go up as well as down.
Students (and staff at training providers or assessment venues) can also use the Enquiries and Appeals procedure to make an appeal against a Malpractice Review Panel (MRP) decision, regarding actions to be taken against them following an investigation into malpractice or maladministration.
Access the full copy of AAT’s Enquiries and Appeals procedure. Guidance on each stage of the process, completing forms and timelines can be found within the procedure document, which should be read carefully before submitting an application.
Summary of Enquiries and Appeals procedure
There are two stages to AAT’s Enquiries and Appeals procedure – Stage 1 (Review) and Stage 2 (Appeal). A Stage 1 review must be completed before a Stage 2 appeal can be requested, except in the case of Malpractice Review Panel (MRP) decisions.
At Stage 1, two types of review can be requested – a Basic Review or a Full Review.
A Stage 1: Basic Review should be requested if you think an error has been made in:
- calculating your assessment result and/or, for graded qualifications or apprenticeship EPAs, your assessment percentage score, qualification grade and/or qualification percentage score; and/or
- making decisions about the application of Reasonable Adjustments or Special Consideration.
AAT will check that all marks have been taken into consideration and that your assessment result and, if applicable, percentage score has been calculated and issued correctly. If you have completed a graded qualification or EPA, AAT will check to ensure that the overall grade and percentage score are correct. If you received any Reasonable Adjustment or Special Consideration, AAT will check that the correct allowances were applied. Please note that a Basic Review does not include any consideration of your answers in the assessment; this is only undertaken if you request a Full Review (see below).
If you would like to proceed with a Stage 1: Basic Review, please complete Form EA1A and select Basic Review in Section 1. The fee for this service is £15 per assessment.
You may request a review of one or more results within timescale. As a training provider or employer, you may require a Basic Review for a group of two or more students. If you would like to proceed with a Stage 1: Full Review for a group of students or results, please complete Form EA1B. The fee for this service is £15 per student, per assessment.
A Stage 1: Full Review should be requested if you:
- are unhappy with the outcome from a Basic Review; and/or
- would like a more detailed review of your assessment script, including a review of any human marked tasks
AAT will include all the checks made for a Basic Review (see above) unless a Basic Review has already been undertaken. In addition, AAT will conduct a detailed review of your assessment and provide feedback on your performance in each task. Human marked tasks taken as part of a Computer Based Assessment will be reviewed by someone who was not involved in the original marking.
Please note that a Basic Review does not need to be completed before a Full Review is requested.
If you would like to proceed with a Stage 1: Full Review, please complete Form EA1A and select Full Review in Section 1. The fee for this service is £35 per assessment.
You may request a review of one or more results within timescale. As a training provider or employer, you may require a Full Review for a group of two or more students. If you would like to proceed with a Stage 1: Full Review for a group of students or results, please complete Form EA1B. The fee for this service is £35 per student, per assessment. However, if there are 10 or more students in the group, a discounted fee of £200 for the first 10 students and then £10 for each additional student, will apply.
At Stage 2 there are two types of Appeal that can be requested – an Appeal of the Stage 1 Review (Basic or Full) and an Appeal of the outcome of a Malpractice Review Panel (MRP) decision.
An Appeal of the Stage 1 Review (Basic or Full) should only be made if you:
- are still not satisfied that your result for an assessment, and/or where applicable, the assessment percentage score, overall grade and/or percentage score for a graded qualification or EPA has been calculated correctly; and/or
- are not satisfied that all aspects of your performance in the assessment were fully considered in reaching a decision; and/or
- feel that all or part of your complaint has not been answered; and/or
- feel that AAT did not follow due process in arriving at a decision.
An Appeal of the outcome of your MRP hearing should only be made if you:
- are not satisfied that all aspects of your case were considered in reaching a decision during the original review
- feel that all or part of your statement/evidence was not taken into consideration
- feel that AAT did not follow due process in arriving at a decision.
For both Appeal types, a Senior Officer at AAT will review your application, collate all the information and documents relevant to your case, review the process followed in your case against the procedures and refer your Appeal, with all supporting documentation, to the Appeals Panel.
The Appeals Panel will conduct a thorough review of your case and in particular, will check:
- all aspects of the original review carried out at stage 1 or as part of the MRP hearing
- that all AAT procedures have been followed correctly.
If you would like to proceed with a Stage 2 Appeal, please complete Form EA2A and select either Stage 1 or MRP decision in Section 1. The fee for this service is £125 per student.
As a training provider or employer, you can submit an Appeal for a group of two or more students if you are not content with the outcome of a Stage 1 group review for the same students. If you would like to proceed with an appeal for a group of students, please complete Form EA2B. The fee for this service is £125 per student, per assessment. Please note that AAT is unable to accept group appeals relating to MRP decisions.
Application forms for each stage should be received by AAT within 10 business days of the publication of your result or grade, of being notified of a Basic Review outcome (if undertaken) or, in the case of appeals, of being notified of your Stage 1 outcome or Malpractice Review Panel (MRP) decision.
Completed forms should be sent to firstname.lastname@example.org.
Please read the guidance notes within the Enquiries and Appeals procedure carefully before completing and returning your application form.
The Enquiries and Appeals procedure is not for:
- Feedback on your performance. You can access your assessment performance feedback via Your Assessment Results.
- Reporting an error in an assessment. If you believe there is an error in the content of the assessment material itself, please contact email@example.com
- Applications for special consideration. If you would like your assessment to be granted special consideration because of illness, a traumatic accident or a major and unpredictable life event (for example the death of a close relative) at or shortly before the time of assessment, please speak to your training provider for guidance on the correct procedure to follow as soon as possible before, during or after your assessment.
For further information about when your result is released, view our five step guide to CBAs.
For further information about AATs Malpractice Policy, including the role of the MRP, please visit the Quality assurance resources.